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BIZTRAVEL
BROKERS
"We Sell
Discount First Class Tickets & Business Class Tickets"
PERSONAL
INFORMATION POLICY
"BizTravel Brokers adheres to the principles of the laws
for the protection of personal information as they apply in
each province"("the Laws")
The protection of your personal information is important to us
This document ("the Personal Information Policy") describes
how we collect, use and protect the personal information of travellers
and other persons who may have dealings with us. Please read this
Personal Information Policy carefully. If you have any questions
or concerns you should contact our Privacy Officer at the contact
address set our below.
What is "personal information"?
The personal information that we are concerned with in this Personal
Information Policy is the private information of individuals such
as birth dates, passport numbers, travel dates and destinations,
occupations, health information, travel and meal preferences, frequent
flyer and other membership numbers, personal e-mail addresses and
financial information related to personal credit cards, bank accounts
and other payment methods.
Why do we collect, use and disclose your personal information?
We collect relevant personal information when you ask us to provide
you with information or travel related services (such as air, ground
and sea transportation, hotel and other accommodation, tours, meals,
services and insurance products) that are sold or reserved through
us (the "Travel Services"). We use and disclose the personal
information in order to provide you with the requested information
or Travel Services and for purposes ancillary and additional to
that. In particular your personal information may be used –
to furnish you with travel related information by way of personalized
communication, regular newsletters or travel alerts;
- to identify you and your preferences;
- to research and suggest Travel Services to meet your communicated
needs;
- to make airline, hotel, car, tour and other reservations
on your behalf;
- to obtain travel insurance policies on your behalf;
- to obtain credit card or other financial approval for payment;
- to compile statistics and conduct market research;
- to compile reports for the suppliers of your Travel Services
and for regulatory and industry agencies;
- to comply with the law;
- for purposes ancillary to the above.
Your personal information will not be used for a purpose
other than the purposes mentioned above ("the Identified Purposes")
without obtaining additional consent from you.
How do we collect your personal information?
The following are the sources that we may use for gathering personal
information. We will use only those required for the Identified
Purposes. We may gather information –
from you when you request information or Travel Services either
orally or in writing;
from your agent, family member, employer, employee or authorized
representative when such person is seeking information or
Travel Services on your behalf or otherwise representing you;
- from our records relating to previous requests or reservations
you have made;
- from the computerized reservation or other systems used
to make your travel reservations now or in the past;
- from credit card issuers, credit bureau or other consumer
reporting agencies;
- from the airlines or other suppliers.of Travel Services
to you at any time
Who will we disclose your personal information to?
We act as the agent or intermediary for or in respect of the
suppliers (‘the Suppliers") of the Travel Services.
Accordingly, personal information relevant to your Travel Services
will be disclosed to the Suppliers of such Travel Services. It
may also be disclosed to
the third parties referred to above in connection with the Identified
Purposes or referred to as sources of your personal information;
or other parties or organizations who may acquire the whole
or portion of our business and who are obliged to protect your
personal information in terms of this Personal Information Policy
or the
Laws.
Your consent
- We will accept any of the following as your consent to our
existing use and future collection, use and disclosure of your
personal
information for the Identified Purposes –
- the notification to you of this Personal Information Policy,
unless you advise us that you do not agree with it and that you
wish
to opt out of all or specified portions of it;
- the provision of personal information to us either directly
or through your agent or representative in connection
with a request for information, Travel Services or otherwise;
- your written or oral consent as obtained through an application
process, contest entry form, survey or similar form
of interaction with us including any previous consent that you
may have
given us; or
- your other actions or inactions in relation to personal
information as may be regarded as consent under the
Laws.
In terms of the Laws there may be occasions when your
consent is not required or is deemed to have been given.
These occasions
include, without limitation, police and other investigations,
enquiries relating to dispute resolution or litigation
or when the personal
information is publicly available.
When you give us the personal information of other persons
When you share with us the personal information of your travel
companions or other persons for whom you are requesting information
or Travel Services –
- you consent on their behalf to the collection, use and disclosure
of their personal information in terms of this Personal
Information Policy; and
- you warrant to us that you are authorized to give that consent
on their behalf and indemnify and hold us harmless against
any claim by such persons in which they allege that you
were not so
authorized.
Withdrawing your consent
You may withdraw your consent at any time upon reasonable notice
to us. Withdrawal of your consent is however subject to legal or
contractual restrictions. If the withdrawal of your consent would
frustrate the performance of a legal obligation, your consent may
not be withdrawn unless we have also agreed to it in writing. You
should also note that withdrawing your consent may affect our ability
to continue to provide you with Travel and other services.
To withdraw your consent you should contact our Privacy Officer
at the contact address or telephone number listed below.
How do we protect your personal information?
Private financial and other sensitive personal information is
stored by us in secure areas using physical measures such as filing
cabinets that are secured after hours, alarm systems and, in the
case of electronic data, in databases that are password protected.
Exclusion of our Liability in respect of Foreign Suppliers.
Your particular travel or other arrangements may require the disclosure
of your personal information to airlines, hotels and other Suppliers
and third parties who are not subject to the Laws for residential,
jurisdictional or other reasons(“Foreign Suppliers”).
Foreign Suppliers may not be required to protect personal information
in the same way or to the same extent as required by the Laws.
Our liability for the failure of any such Foreign Supplier to protect
your personal information is specifically excluded. If you have
any concern about the disclosure of personal information to a Foreign
Supplier you should advise us in writing well in advance of any
travel reservation or other arrangement being made with or involving
such Foreign Supplier on your behalf.
How long do we keep your personal information?
Your personal information is retained only so long as we need
it to provide information, Travel Services and other services to
you, and for a reasonable length of time thereafter in order to
meet any Identified Purpose or other legal or business purpose.
Accessing your personal information
You have a right to access the personal information that we have
in our custody or under our control. You also have the right to
know the names of Suppliers or other third parties to whom personal
information has been disclosed. Access may be subject to legal
restrictions and in particular we may be obliged or have the right
to refuse your request if –
- the information is protected by solicitor-client or other litigation
privilege or has been generated in the course of a formal
dispute resolution process;
- access would reveal confidential or proprietary commercial
information;
- access might result in a lawful refusal by another party to
provide similar information to us in the future;
- the information was collected for purposes relating to an
investigation, contractual dispute or legal proceedings
(actual or contemplated);
- disclosure could reasonably be expected to threaten the
life or security of another person;
- disclosure would reveal personal information about another
person;
- the information would reveal the identity of a person
who has provided an opinion about another person
and the former
person has not consented to the disclosure of
his or her identity;
- the requested information is too costly to produce;
or
- disclosure is otherwise protected or prevented
by law.
Applying for access
Requests for access to personal information should be made in
writing to our Privacy Officer at the address set out below. The
request should contain sufficient information to enable us to identify
you and should specify the particular information that is being
sought. We will try to respond to your request as soon as possible
but may require you to provide additional information as to your
identity, right to receive the requested information or greater
particularity as to the information sought. We may also charge
you a reasonable fee for providing access to your personal information
in which event we will advise you of the approximate cost and may
request a deposit to cover such cost before proceeding.
Accuracy and limitations on our responsibility
From time to time we may update the personal information that
we have on file for you. We rely on you however to advise us of
any relevant changes to or errors in your personal information
and shall have no responsibility for any personal information that
is inaccurate. In addition, although we take reasonable steps to
protect your personal information, we are not responsible for any
improper use of your personal information that is beyond our reasonable
control.
Contacting us
We reserve the right to amend this Privacy Protection Policy at
any time. The updated Privacy Protection Policy will be posted
on our website and amendments will take affect from the date of
such posting. Contact number 1-800-917-7660.
Thank you,
Jennifer A.
Biz Travel Brokers
750 – 475 W. Georgia Street
Vancouver, B.C., Canada
V6B 4M9
Tel: (800) 917-7660/ Fax: (604) 687-8137
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